Native Handmade dream catcher
Traditionally, dreamcathers make a splendid, thoughtful gift for best friends, babies and mothers-to-be, bearing a spiritual connotation dating back to Native American cultures. This handsome dreamcatcher is attentively woven by hand on a made-to-order basis. For this reason the real object may show minimal variations.
How long can my personalization message be?
Hm. Our customizable products come with different designs and specifications. Therefore, the number of words and characters allowed differs for each. You should be able to find the word limit on the product description but if we forgot to put it there (nobody’s perfect!), kindly remind us with a quick note.
Do you have music boxes where I can pick a custom song?
Yes, we do. It comes in two sizes and, at the moment, one design. If you’d like to have a fully customized music box, with your own design, message, and song – just reach out to us. Yes, can be done!
Medium music box
Large music box
Do you provide gift wrapping service?
Not for all the products. We’re working on that. Our music boxes do come in a slick black gift box already!
Can I add a gift message or card?
No, not really. But we’re working on that.
How long will my order take to arrive?
You’ll love this answer: it depends.
Music boxes tend to take 3 weeks, including production time. Perhaps 4 if you have your song customized as well.
Painting by numbers kits take 2-3 weeks on average.
The other items – please allow a month. We’re working on improving delivery times, but Santa Claus takes a year so we’re a bit better than that. It will be worth it, we promise.
Can I opt for express delivery?
No, but we’re already offering the best, fastest, safest option available.
Who will deliver my parcel?
It depends on your country – but usually the national postal service (e.g. USPS in the US and Royal Mail in the UK).
What countries do you deliver to?
Most. If you’re not sure, contact us and we’ll tell you.
Can I replacement/get a refund?
Is the item damaged, lost in the mail, or severely delayed? Then yes.
Is your item not customizable but you want a refund for a different reason? Then you’re probably due a partial refund.
Is your item customized with your message but you’re just not happy with it? No, sorry, then probably not, unless you have a really good reason. Customizable items can’t be returned because no one else will have their anniversary on the same date as you – so we can’t resell it.
In either case, if there’s any problem with your order – reach out to us.
SAVING MONEY 101
How often do you have sales?
Whether we’re running sales or not, we will get you the most value for your buck. But we do try to keep your wallet happy as often as we can. So we suggest checking in every month. Or better yet, subscribe to our newsletter and we’ll give you a nudge when the next one’s on.
How can I get a discount code?
Subscribe to our newsletter? Or give us some nice feedback and write us a nice message afterwards?
Or you can recommend us to your friends and if they buy from us, let us know – we’ll definitely give back. We’re in the gift business after all. Never hurts to try, you never know!
My question isn’t here – how can I reach out to someone in your team?
Our email is email@example.com or you can send us a message here.